At NeuCore Physiotherapy, feedback helps us improve the quality, safety, and experience of our services. We welcome compliments, suggestions, concerns, and formal compliant. All feedback is treated respectfully, confidentially, and without prejudice.
Where a complaint is submitted, NeuCore Physiotherapy aims to:
Acknowledge receipt within 2 business days
Provide an initial response within 7 business days
Resolve complaints within 21 days where reasonably possible
All information is handled confidentially in accordance with NeuCore Physiotherapy’s Privacy Policy and internal complaints management procedures.
Submitting Feedback via email:
General Feedback / Suggestion / Complaints / Concerns:
NeuCore Physiotherapy Pty Ltd is committed to handling all feedback fairly, respectfully, and confidentially, and to using feedback as an opportunity for continuous improvement in service quality and client experience.
