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YOUR PHYSIO BOOKING JOURNEY

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Initial Booking Consultation

Once your online referral has been submitted, we will contact you to confirm your initial appointment. During this process, we will also:

  • Confirm the date, time, session duration, and any applicable travel fees.

  • Introduce the NeuCore Welcome Pack.

  • Explain what is included in the pack, such as the Service Agreement, Cancellation Policy, Consent Form, and Welcome Letter.

  • Provide guidance on how to complete and return the forms prior to your first session, where possible.Answer any questions you may have.

We will also clarify fees, payment methods, and what to expect during your first visit, ensuring we are the right fit for your needs and therapy goals.

At NeuCore Physiotherapy, our goal is to make your first appointment as seamless and comfortable as possible, so you feel prepared, supported, and confident from the very beginning.

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After Booking your Appointment

Once your initial appointment has been booked, there are a few forms we kindly ask you to review and complete prior to your appointment to help minimise delays and ensure a smooth commencement of services.

 

You will receive an email containing links to the following electronic forms:

  • Service Agreement (Private or NDIS)

  • Consent Form (Treatment, Photography/Video, and Information Sharing – Private or NDIS)

  • Cancellation Policy (Private or NDIS)

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You will also receive a text message reminder prior to your upcoming appointment.

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Initial Assessment

On the day of your initial assessment, we will complete a comprehensive session designed to better understand your needs, goals, and current function. This includes:

  • Taking a detailed history of your condition, concerns, and goals

  • Completing a tailored physical assessment (Neurological or Orthopaedic) with a focus on movement capacity, functional ability, and environmental supports

  • Providing a clear explanation of our findings

  • Outlining a recommended treatment plan, commencing treatment where appropriate, providing education, and scheduling follow-up appointment(s)

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Our goal is to ensure you leave the session with a clear understanding of your condition and a plan moving forward.

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